2nd test....sayonara....

hahahaha
hohohoho
hihihihihi
hehehehe
huhuhuhu

tamat sudehhh 2nd test aku Office Management(OM)
pagi2 lg aku dh bgn...around 5:30 am kot...agk takot utk bgn sorg2 tp aku branikan jgk diri ku yg mmg dasar penakut tahap super dupper nih...hahaha...akhirnya aku berjaya bgn n mula kan bacaan plus revision ku seawal yg bisa...xla awal sgt aku mula stdy 2 sbb aku smayang sbuh dulu den br strt baca smpai la mak plak bgn n strusnya kak long n abah...

around 7:30 aku dh pon ttup buku ku n berhasrat nk g bersihkan diri la plak...kak long n mak yg nk antar aku g kolej...ingat nk drive je tp mereka plak yg nak antar...TERSERAH mereka la...aku ikt je mana pon xkesah...

again...around 8 o'clock kami pon bertolak...n sampai sana lbey krg 8:20 am cm2 la...so stil hv tym 4 me 2 do a little bit revision pd mn2 part yg agk aku kantoi sket or sedikit lupa....hehehe..
mak kak long hasya n wafda dh pon gerak blik...diorang akn fetch aku kang plak kul12 kot...

aku tggu kt dpn foyer 2 je...lah n amni dh pon ada sn pagi2 buta...cm org yg incharge jg exm plak diorang nih...heheh...anyhow...aku bukak buku n tak smpai bp minit azirah pon smpai...n lbey krg kul 8:40 am ktorang dah menapak g tec5-9 (dewan exam dowh)....class ktorang dh msuk pon..ktorang lak yg agk lmbat....hmmmm exm strt 9am - 12 pm.....alhamdulillah aku rasa aku bleh kot jwb...hehehe(dgn yakinnya) (^_^)

UNIVERSITI TEKNOLOGI MARA

COURSE : OFFICE MANAGEMENT
COURSE CODE : PAD260
EXAMINATION : APRIL 2009
TIME : 3 HOURS

This Question paper consists of two parts:
PART A ( 5 Questions)
PART B (5 Questions)

Answer ALL questions from PART A and THREE (3) questions from PART B

so mula la daku menjawab kesemua soalan berdasarkan instruction yg diberi...
p/s: jgn lupa....PART B plih 3 je...kang g jawab suma plak...
antara soalannya berbunyi seperti berikut.........

PART A:

Q1 - describe any TWo (2) responsibilities of Office MAnager towards employees
Q2 - state FIVE (5) principles of internal office
Q3 - explain TWO (2) methods of training
Q4 - describe TWO (2) objectives of Management Information Systems (MIS)
Q5 - describe TWO (2) techniques in Quality Control

PAT B:

Q1
(a) define 'open plan system'
(b) elaborate on any FIVE (5) disadvantages of an open plan system in an office

Q2 - evaluate the use of computer in managing office work

Q3
(a) budgetary control is a continual process. describe FOUR (4) principles in preparing an effective budget
(b) explain FIVE (5) guidelines in preparing a budget report

Q4

(a) describe FIVE (5) features of customer charter

(b) explain FIVE (5) main stages in formulating a customer charter

Q5 - performance appraisal is one of the important responsibilities of an administrative office manager

Explain FOUR (4) techniques of performance appraisal

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maka slamat la aku menggunakan masa 3jam yg diberikan dgn sewajarnya...alhamdulillah....amin